Privacy Policy
Your privacy matters at bea77. This policy explains exactly what data we collect, why we collect it, and how we keep it safe.
Introduction
This Privacy Policy ("Policy") describes how bea77 ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("you", "your", "Player") who access or use the bea77 website at https://bea77.app and its associated Services. This Policy forms part of our Terms and Conditions and should be read alongside them.
By registering an account on bea77 or by continuing to use the Services, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not consent to the terms of this Policy, you must not use bea77.
We are committed to handling your personal data with the highest standards of care, transparency, and security. This Policy is written in plain English to make it as clear and accessible as possible to all bea77 players, including those based in Dhaka, Chittagong, Sylhet, and across Bangladesh.
Our Privacy Commitments
Information We Collect
bea77 collects personal information from you in two ways: directly (information you provide to us) and automatically (information collected through your use of the Services). The categories of personal data we may collect include:
- Identity data: your full legal name, date of birth, and government-issued identification document details (national ID or passport number) collected during KYC verification.
- Contact data: mobile phone number and email address used to create and manage your bea77 account, and the city or region within Bangladesh you reside in.
- Financial data: payment method details used to make deposits and withdrawals (e.g. bKash mobile number, Nagad number, Rocket number, Upay number, or masked card details for Visa/Mastercard). bea77 does not store full card numbers; these are handled by certified payment processors.
- Transactional data: records of deposits, withdrawals, bonus claims, wagering activity, game session history, and account balance history.
- Technical data: IP address, device type and model, operating system version, browser type and version, mobile network carrier, and session timestamps collected automatically when you access bea77.
- Communications data: records of any messages, emails, or chat transcripts exchanged between you and bea77's support team, and responses to any surveys or feedback requests you choose to participate in.
You are not required to provide all categories of data to use bea77, but certain data — notably identity data, contact data, and financial data — is mandatory for account registration, KYC compliance, and payment processing. Without this data we cannot provide full access to the Services.
How We Use Your Information
bea77 uses the personal data we collect strictly for the purposes set out below. We do not use your data for any purpose that is incompatible with the original purpose for which it was collected without first obtaining your consent.
- Account management: to create, verify, and maintain your bea77 account, to authenticate your identity when you log in, and to communicate important account notifications to you.
- Payment processing: to process your deposit and withdrawal requests, to verify the source and ownership of payment instruments, and to maintain accurate financial records of all transactions.
- KYC and compliance: to comply with our obligations under applicable anti-money laundering regulations, to conduct age verification checks (ensuring all players are 21 years of age or older), and to detect and prevent fraud.
- Service delivery: to provide access to our gaming catalogue including cricket betting, live casino, slots, crash games, and fish shooting titles, and to personalise your experience within the platform.
- Customer support: to respond to your queries, complaints, and requests submitted via our support email, and to maintain records of support interactions for quality and training purposes.
- Responsible gaming: to monitor gameplay patterns and account activity for signs of problem gambling behaviour, to administer self-exclusion and deposit limit requests, and to fulfil our responsible gaming obligations.
- Service improvement: to analyse aggregated, anonymised usage data to improve the platform's features, performance, and user experience. This analysis does not involve any processing that identifies you personally.
If you have opted in to receive promotional communications from bea77 during registration, we may contact you by email or SMS with information about bonuses, promotions, and new game releases. You may opt out of marketing communications at any time by contacting us at [email protected]. Opting out of marketing will not affect the delivery of essential account notifications such as deposit confirmations, withdrawal updates, or security alerts.
Legal Basis for Processing Your Data
bea77 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
- Contractual necessity: processing required to deliver the Services you have contracted with us to receive — including account management, payment processing, and access to games.
- Legal obligation: processing required to comply with applicable laws and regulations, including KYC identity verification, age verification, anti-money laundering controls, and record-keeping obligations.
- Legitimate interests: processing carried out for the purposes of fraud prevention, platform security, responsible gaming monitoring, service improvement, and protection of other players — provided these interests are not overridden by your rights and interests.
- Consent: processing carried out on the basis of your specific, freely given consent — for example, sending you optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
Sharing Your Personal Information
bea77 does not sell, rent, or trade your personal information to any third party. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose in question:
- Payment service providers: bKash, Nagad, Rocket, Upay, and card payment processors receive only the minimum data required to process your specific transaction. These providers are contractually bound to protect your data and may not use it for any other purpose.
- Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed providers receive anonymised session data necessary to serve games correctly and to resolve any technical disputes. They do not receive your full identity or financial data.
- KYC and identity verification partners: third-party identity verification services that assist bea77 in confirming the identity and age of players in compliance with applicable regulations. These partners handle identity documents under strict data processing agreements.
- Law enforcement and regulatory authorities: where bea77 is required by applicable law, court order, or governmental authority to disclose personal data, we will comply to the minimum extent required. Where possible and legally permitted, we will notify you of such a disclosure.
Outside of the circumstances listed above, bea77 will not share your personal data with any third party without your explicit prior consent. Any third party that receives your data from bea77 is subject to a contractual obligation to process it only for the agreed purpose and to maintain security standards at least equivalent to those applied by bea77.
bea77 will never sell, auction, or otherwise monetise your personal data to data brokers, advertisers, or marketing companies. Our revenue comes from our gaming services, not from your personal information. This commitment is unconditional and permanent.
Cookies and Tracking Technologies
bea77 uses cookies and similar technologies to operate the platform, remember your preferences, maintain your login session, and analyse how the Services are used. The cookies we deploy fall into the following categories:
- Essential cookies: strictly necessary for the operation of bea77. These include session authentication cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without severely affecting platform functionality.
- Functional cookies: used to remember your preferences such as language settings, display options, and your most recently used payment method, so that you do not need to re-enter these settings on each visit.
- Analytics cookies: used to collect anonymised, aggregated data about how players navigate bea77, which game categories attract the most visits, and where technical errors occur. This data helps us improve the platform and is not linked to any individual user's identity.
- Fraud prevention cookies: used to detect and prevent bot activity, account takeover attempts, and other suspicious behaviour on the platform. These cookies are essential for maintaining platform integrity and the security of all players' accounts.
You can manage cookie preferences through your mobile browser settings. Please note that disabling non-essential cookies will not prevent you from using bea77, but may affect certain convenience features such as saved preferences. bea77 does not currently respond to browser-level Do Not Track signals, as no industry-wide standard for their interpretation has been adopted.
Data Retention
bea77 retains your personal data for as long as your account remains active and for a period of time thereafter as required by applicable law or as necessary for legitimate business purposes. The specific retention periods applicable to different categories of data are as follows: account and identity data is retained for the duration of your account plus a minimum of five years after closure to meet anti-money laundering record-keeping requirements; transactional and financial data is retained for a minimum of five years from the date of the transaction; communications data is retained for two years from the date of the most recent communication.
Once the applicable retention period has expired and there is no remaining legal basis to continue processing your data, bea77 will securely delete or anonymise your personal data in accordance with our internal data deletion procedures.
Closing your bea77 account does not result in the immediate deletion of all your personal data. bea77 is required by applicable anti-money laundering and financial record-keeping regulations to retain certain categories of data for the minimum periods described above, regardless of account closure. You will be informed of the specific retention obligations applicable to your data upon request.
Data Security
bea77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes industry-standard 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage for sensitive data at rest, strict access controls that limit data access to authorised personnel only on a need-to-know basis, and regular security assessments of our platform and third-party integrations.
While bea77 takes all reasonable precautions to safeguard your data, no method of data transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of data transmitted to or from bea77. In the event of a data security incident that affects your personal data, bea77 will notify you and the relevant authorities as required by applicable law.
Data security is a shared responsibility. bea77 secures the platform; you secure your account credentials. Keep your password private, enable any available two-factor authentication, and never share your login details with anyone. If you suspect unauthorised access to your account, contact [email protected] immediately.
Your Data Protection Rights
As a bea77 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and in any event within 30 days of receiving your request.
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Right of Access — You have the right to request a copy of all personal data bea77 holds about you, together with information about how it is being processed and with whom it has been shared.
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Right to Rectification — You have the right to request that bea77 correct any inaccurate or incomplete personal data held about you. Where data is inaccurate, we will correct it without undue delay.
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Right to Erasure — You have the right to request that bea77 delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing. This right is subject to bea77's legal data retention obligations.
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Right to Restriction — You have the right to request that bea77 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being verified following a rectification request.
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Right to Portability — You have the right to receive a copy of the personal data you have provided to bea77 in a structured, commonly used, and machine-readable format, and to have that data transmitted to another service provider where technically feasible.
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Right to Object — You have the right to object to bea77's processing of your personal data where that processing is based on legitimate interests, including direct marketing. Where you object to marketing, we will stop processing your data for that purpose immediately.
To exercise any of the rights above, send a written request to [email protected] clearly identifying yourself and the specific right you wish to exercise. bea77 will not charge a fee for processing rights requests except in cases of manifestly unfounded or excessive requests, in which case a reasonable administrative fee may apply.
Children's Privacy
bea77 is strictly an adult-only platform. We do not knowingly collect, process, or store personal data from any person under the age of 21. Our registration process includes age verification controls designed to prevent underage individuals from creating accounts. If you are under the age of 21, you must not use bea77 or attempt to register an account.
If bea77 becomes aware that it has inadvertently collected personal data from a person under the age of 21, we will take prompt steps to delete that data from our systems. If you are a parent or guardian and you believe that a person under your care has created a bea77 account, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
Third-Party Services and Links
The bea77 platform integrates with third-party game providers to deliver its gaming catalogue. While bea77 selects its provider partners carefully and requires them to maintain appropriate data security standards, bea77 is not responsible for the privacy practices of third-party game providers in respect of data they independently collect within their own game environments. Players should review the privacy policies of individual game providers if they have specific concerns about data collected within game interfaces served by those providers. bea77 does not include external links to non-affiliated third-party websites in the body of the platform, and this Policy does not extend to any websites outside of https://bea77.app.
Changes to This Privacy Policy
bea77 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify active account holders by email or by displaying a prominent notice on the platform for a reasonable period before the changes take effect. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.
Your continued use of bea77 after any update to this Policy constitutes your acceptance of the revised Policy. If you do not agree with any revision, you must stop using bea77 and may request account closure by contacting [email protected]. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
Contact Our Data Team
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bea77 handles your personal data, please contact our support team at the email address below. All privacy-related requests, data subject access requests, and formal complaints must be submitted in writing to ensure they are handled properly and within the applicable response timeframe.
Your Data Is Safe With bea77
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